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Refund Policy

Last updated: 2 November 2026

This page sets out the refund and withdrawal rules of section 11 of the Afus terms of use and sale. In case of any difference, the terms of use and sale prevail.

1. A yearly licence paid once

Afus is sold as a yearly licence (Basic, Pro or Business), valid for one year for a single payment. Prices are shown on the Pricing page; they are in US dollars and the same in every country. Payment is made in cash or by bank transfer.

The licence never renews automatically: no money is taken without a new purchase on your part.

The 30-day free trial lets you test Afus before buying, with no payment method required.

2. Full refund

A purchased licence is refunded in full if the request is made within 14 days of the purchase and the licence has been used to record fewer than 30 sales.

3. Blocking technical problem

After 14 days, or once 30 sales or more have been recorded with the licence, a refund is only possible in the event of a blocking technical problem, reported to support (“Report a problem” in the app, “Open a ticket” on the website's Help page or contact@afus.app), that the publisher is unable to fix.

4. How to request a refund

Write to contact@afus.app stating:

  • the shop name;
  • the email address of the Afus account;
  • the purchase date;
  • where relevant, the problem encountered.

5. Processing

  • Once the request is accepted, the refund is processed within 10 business days, through the same means as the payment (cash or bank transfer).
  • The refund withdraws the purchased licence. The shop gets back its previous paid licence if it was still running; otherwise, the app switches to read-only mode after the 7 days of grace. The shop's data is not deleted.

The consumer's statutory rights in their country still apply.

6. Right of withdrawal

This section applies to purchases made at a distance (for example by contacting us by email). The refund rule above does not limit the rights that the law grants to a buyer acting as a consumer.

Moroccan Law no. 31-08 on consumer protection measures provides, for distance contracts with a consumer:

  • a period of seven days to exercise the right of withdrawal, without having to give reasons or pay penalties; this period is thirty days if the supplier does not confirm in writing the information required by law (article 36); for services, it runs from the acceptance of the offer;
  • a refund of the full amount paid, without delay and at the latest within 15 days of the date on which this right was exercised (article 37);
  • exceptions, unless the parties have agreed otherwise, in particular for services whose performance began, with the consumer's agreement, before the end of the seven full days, and for computer software unsealed by the consumer (article 38).

To exercise this right, write to contact@afus.app stating the shop name and the purchase date.

7. Publisher

Afus is published by Tisnel LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Contact: contact@afus.app. See the legal notice.

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